On the site Stufepelletonline.it
accept the following payment methods:
- CREDIT CARD / PAYPAL: Payment by Paypal secure transaction. All major credit cards are accepted: Visa, Visa Electron, Postepay, Mastercard, American Express.
- BANK TRANSFER: Payment by bank transfer to 'IBAN: IT97N0350057730000000010785 - BIC: BLOPIT22XXX. The order will be processed only after confirming the payment from the buyer.
Shipping to Italy and much of Europe by express courier Bartolini.
The right of withdrawal is regulated by law if the client-consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form a VAT number ) is entitled to withdraw from the purchase contract for any reason. To exercise this right, the customer must send Pinotti Titian notice within 10 working days with effect from the date of delivery of the goods.
Such notice shall be sent by e-mail to firstname.lastname@example.org with confirmation of receipt or by registered letter addressed to RR: Pinotti Tiziano Via Cortesa Ranked # 27 46026 Quistello MN.
Note: There may exercise the right of withdrawal, the customers who purchase with VAT.
The right of withdrawal is subject to the following conditions:
- The merchandise must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc..) To limit damage to the original package, we recommend, when possible, to put in a second box. It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;
- The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer;
- Pinotti Tiziano is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments
The mode of delivery of the goods determined by Pinotti Titian, once the customer-consumer has decided to exercise the right of withdrawal, are:
Without prejudice to any repair costs for damage to the original, Pinotti Titian will refund the customer the full amount paid within 14 days of return of the goods, by following the transfer of the amount charged to the credit card or by bank Transfer. In the latter case, the Buyer shall promptly provide to the bank on which the reimbursement (IBAN).
When he forfeits the right of withdrawal:
The right of withdrawal is lost for lack of the essential integrity of the good (box and / or its contents), in cases Pinotti Tiziano finds:
- Using any part of the property and any supplies;
- The lack of external and / or internal packaging;
- The absence of elements of the product (accessories, cables, manuals, parts, ...);
- Damage to the product for reasons other than transportation; In the cases mentioned above, Pinotti Titian will return to sender the property purchased by charging the same shipping;
- Can not exercise the right of withdrawal customers who purchase with VAT.
With regard to the guarantee of the goods purchased is authentic only the manufacturer's warranty.
Pinotti Titian remains available to the customer to assist nell'espletazione the warranty and service providing its advice derived from years of collaboration with the manufacturers.
All products La Nordica-Extraflame are warranted for two (2) years from the date of purchase against manufacturing defects on materials. Follow the instructions to register your warranty wood or pellets.
WOOD PRODUCTS: Submit within 8 days from the date of purchase, the form that you find in the instruction manual of your product wood to La Nordica SpA - Via Summano 104-36030 Montecchio Precalcino VI - Italy
PRODUCTS PELLET: Submit within 8 days from the date of purchase, the product that you find in your pellet to Extraflame SpA - Via Crafts, 12-36030 Montecchio Precalcino VI - Italy